Frequently Asked Questions
Everything you need to know about our fresh-roasted beans and delivery.
How do you ensure the freshness of my coffee?
We roast our beans in small batches and ship them within 24–48 hours of roasting. Every bag features a 'Roasted On' date so you can track peak flavor.
What is your shipping policy?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days, and shipping costs are calculated at checkout based on weight and destination.
Can I return coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an error with your order or damage during shipping, please contact us within 30 days for a replacement or refund.
Do you offer a subscription service?
Yes, our 'Intelligentsia Subscription' allows you to receive your favorite blends on a recurring schedule. Subscribing saves you 10% on every order and ensures you never run out of fresh coffee.
Are your coffee beans ethically sourced?
Absolutely. We pioneered the Direct Trade model, which means we work directly with growers to pay prices well above Fair Trade standards, ensuring sustainable livelihoods and exceptional quality.
How should I store my coffee beans?
To maintain freshness, store your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the flavor profile.