Returns & Exchanges

Due to the perishable nature of coffee, we cannot accept returns on roasted beans; however, we are committed to ensuring you love every brew and will resolve any issues with equipment or damaged goods.

Return Process

• 1.
  Contact Customer Support

  Email our support team within 30 days of your purchase with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  For damaged equipment or incorrect shipments, please attach clear photos of the item and the original packaging to your inquiry.

• 3.
  Receive Return Authorization

  Once reviewed, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible non-perishable items.

• 4.
  Refund or Replacement

  After we receive and inspect your returned hardware, we will issue a full refund to your original payment method or ship a replacement immediately.